DGVox is equipped with an intelligent and powerful search engine and a versatile playback screen that allows search based on several parameters like, time, date, duration, direction, called id, dialed digits, agent id, color codes etc. A distinctive feature of DGVox is the dashboard which can be customized as per users’ needs.

  • Display
    • Customizable Dashboard
    • Channel Activity
    • Live Monitoring
    • Auto live monitoring*
    • Recent calls
    • Storage capacity
  • Search
    • Simple and Advanced search
    • Search templates
    • Alerts search
    • Customer details search*
    • SMS search*
  • Playback and Manage
    • Search results and playback
    • Playback control (slider, pause, forward, rewind)
    • Tag & grade calls
    • Transcribe calls*
    • Dial in for playback*
    • DGVox generates several types of reports. DGVOX allows scheduling of several types of activities and gives a number of operational and media options for archiving.
  • Reports
    • Call reports
    • Evaluation reports
    • Reports scheduler
    • Logs and Alerts reports
    • Multiple report formats
  • Schedule
    • Recording scheduler
    • Reports scheduler
    • Archive scheduler
    • Reports subscription
  • Archive
    • Manual archive
    • Selective archive
    • Schedule archive
    • Archive media support DVD, NAS, SAN, FTP etc.
    • Access to DGVox Server is monitored through fine grained controls. Multilevel alphanumeric passwords can be set for access based on various levels and functions. It also has a powerful Alerts engine to notify failures or specific events. DGVox has several add-on modules like Agent Quality Monitoring, Agent Training, Screen Capture specially designed for call centers.
  • Security
    • Role/Privilege based access
    • Multi level authentication
    • Audit trail
    • Encryption*
    • Lock/Unlock voice files
    • Disable file deletion
  • Alarms & Alerts
    • Recording failure
    • Network failure
    • Archive failure
    • Email and popup alerts Add-on Modules*
    • Agent quality evaluation
    • Screen capture
    • Agent pop-up
    • External database integration
    • CRM Integration