CTIBUZZ is a CTI call popup solution which can be used for providing the call related information from a CRM database or Enterprise database before picking up the call. CTIBUZZ is integrated with market leading PBX system through standard interfaces like AMI , TAPI and CSTA. CTI BUZZ popup screen is highly customizable and configurable according to the fields to be displayed in the popup. CTIBUZZ is a useful tool for call takers to get all the available details regarding the business with the caller on screen before taking a call . This way the performance of call taker will be improved and the customer serving time can be reduced drastically and provide the best service for customers.