• 1. What are the pre-requisites for integrating CTIBUZZ with an existing PBX system and CRM?
    • Ans: CTIBUZZ can integrate with existing PBX system which can support TAPI, CSTA and SIP interfaces. CRM databases can be integrated through the APIs provided from the CRM databases.
  • 2. What all system settings to be taken care in an Agent pc to ensure call popup happen without any disruption?
    • Ans: In an Agent pc, make sure that windows firewall is off or the configured UDP port of CTIBUZZ for call popup is exempted in the firewall.