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Interactive voice response system (IVR) from SpeechLogix allows for either full or partial automation of telephone transactions that would otherwise be performed by an operator or attendant. Custom scripts can be written to advise callers of estimated wait times, any automated messages, and routing calls to live agents based on input from caller. The dialog between the system and the caller is determined by the particular IVR call flow design. IVR solutions can be customized according to Customer requirements and it can be integrated with Enterprise databases and CRM.