Agent Quality Monitoring
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DGVox AQM is one of the most useful utility module of DGVox for Contact centers and BPOs. AQM is used for detailed evaluation of calls by the agents based on the customizable forms and score cards which can be created based on the business requirements. DGVox Screen capture module will capture the video which will also be made available for agent evaluation purpose. Many evaluation based reports are available for analysis based on the number of evaluations, individual agents, and evaluation of specific performance areas.