CCTel is a complete Contact Center solution for both inbound and outbound calling. It is a comprehensive package with full extended functionality including IVR, skill based routing, auto dialer, CRM integration, campaign management, detailed usage reports and many other features.
It is simple to deploy and configure to your requirements.
It is fully integrated with our voice recording, call accounting and quality monitoring solutions as well.
User friendly browser interface
Interactive Voice Response (IVR)
Automatic Call Distribution (ACD)
IVR-based proportional routing to agents
Snooping & barging of live calls
Skill-based transfer depending on language, dept etc.
Call reports on daily/hourly basis
Outbound dialing (OBD) to multiple contacts
Retrial dial outs for unanswered calls
Do-Not-Disturb (DND) call blocking
Auto-logout for unavailable agents
Agent mapping to campaign/process
Real-time agent status with live monitoring
Agent-wise & process-wise supervision
Auto-dialer with multiple campaign management
Extensive call search options for retrieving information
Detailed reports on the basis of total agents
Manual & automatic disposition of calls
Call transfer, call conference & external transfer
Internal/ External CRM integration
Queue call back with automatic call back facility
Phonebook in user interface, Custom Fields,
Upload Data/Wave/Note, Schedule Process
Instant messaging between Agents and Supervisors
Minimize operational cost
Supervise call center effectively
Listen to call logs & refer reports
Evaluate team's performance
Convey information automatically
Increase customer satisfaction
SpeechLogix is a leading provider of cloud telephony and voice solutions
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