Packages & addons

XLogix Business Solution – UCaaS includes:

Flexible UC packages for all use cases.
Best-in-class e-Learning capable communication platform
Virtual meetings/Lectures will be recorded and saved in a common file directory or available apps like Dropbox to be replayed at a later date.
HD Audio & Video conferencing
Real-time reporting and monitoring

1 desktop IP-phone + 4 Softphones for each user on same extension
HD Voice and Video calling from the softphone + supported IPT
Multi-ring capability = ALL devices ring at the same time, ability to transfer active calls from/to any device
Call continuity for all connected devices
Invite to conference calls
Active call transfers from/to other extensions to any device phones/desktop/IP-phones

1 desktop IP-phone + 4 Softphones for each user on same extension
Multi-ring capability = ALL devices ring at the same time, ability to transfer active calls from/to any device
Business internal chat rooms, peer-to-peer/breakout rooms chat messaging
HD Voice and Video calling + Full Conferencing and Collaboration
File and video files sharing
User presence and status
Use your Microsoft outlook & Google Gsuite to call or chat with your colleagues
Invite and schedule conference calls
Call continuity across Wi-Fi & cellular
Easy to install via Apple iTunes and Google Play stores
Conference local call recording via Dropbox!

Softphone extension on the same contact center/service desk computer
Increase user productivity with integrated calling, screen sharing and instant messaging
Reduce the need for internal reporting of activities with the auto collection of customer
Improve lead and customer response times which leads to greater sales and customer satisfaction
Gain valuable and actionable insight using key customer interaction metrics
Increase productivity and generate higher sales with streamlined communications
Promote collaboration and strengthen relationships with customers or colleagues
Enhance customer profiles with a deeper view of your customer interactions
Ability to record all calls and transcribe 100% of the calls received for up to 120 languages!
Easier to analyze all calls received with a powerful key word search amongst all calls.
Ability to translate to up to 100 languages!
Integration with corporate chat rooms with higher management on contact centers

Screen capturing for agent’s computers
Integration with existing business CRM database, for easier customer identification.
Agent Quality Monitoring integration.
Outbound Dialer
Multi-Level IVR (10 ports)

XLogix Speech: (Add to CC Basic) per hour
XLogix Screen Capture module: (Add to CC Basic) per agent per month
XLogix Visual Voice Mail: (Add to Voice Plus) per user per month
XLogix Multi-level IVR: (10 ports) One time fee per customer/school/enterprise
XLogix Advanced recording/reporting: (Add to Voice Plus) per user per month
XLogix Call accounting & control module: (Add to Voice Plus) per user per month
XLogix Agent Quality Mentoring: (Add to CC Basic) per agent per month
XLogix Call restriction feature: (Add to Call accounting & control module) per user per month

Packages & Addons