March 4 th , 2024, | Riyadh, K.S.A. – Oakville, ON, Canada
Zain is announcing the latest ZainCalls 2.0, an all-in-one UCaaS and CCaaS platform that is fully deployed in the local Zain Cloud in Riyadh Saudi Arabia, The platform that consists of all modules e.g. ZainCalls Meetings Powered by Zoom, a totally new Softphone with new added languages including Arabic, enhanced chatting engine, cloud PBX, Dialer, IVR, Caller ID masking, Contact Center with Omnichannel capability, Business Messaging & Social Media integration i.e., WhatsApp, X, Apple
Business messaging, Instagram and Facebook Messenger, ZainCalls platform is geared to scale to Millions of concurrent users.
Zain & SpeechLogix have been working around the clock to launch new services that are relevant to SMB and Enterprise telecommunication needs, ZainCalls 2.0 introduces new services to the Saudi Arabian market such as SIP-landlines over cloud, Social Media integration and Callback facility.
Callback facility is a Unique Omnichannel module, that allows users to land at the same agent from all channels including voice calls & Social media feeds, thanks to ZainCalls Smart call routing.
Furthermore, ZainCalls introduces additional services that help Zain offer POTS replacement over the cloud, a technology milestone for businesses and consumers in Saudi Arabia, with ZainCalls capabilities to migrate core softswitch services. Zain can now offer landlines using ZainCalls platform, POTS replacement with the ability to be combined with UCaaS , CCaaS over 4G/5G routers, delivering all the technology benefits of the leading XLogix® Platform while protecting legacy investments in phone sets and existing technology investments.
“We are very well positioned to support major enterprises in government, financial, services & travel industries in addition to SMBs to migrate to the cloud & start their Digital Transformation journey. Zain with best-in-class ZainCalls platform is providing all UCaaS & CCaaS services in a simple but powerful one stop-shop” said Feras Alghanim, GM of Zain Cloud.
“The SpeechLogix and Zain partnership bring a platform that is designed to help operators boost their revenue. the SpeechLogix innovative modules combine a truly all-in-one platform, that is deployed in less than 60 days” said Haitham Elhanafi, SpeechLogix Head of Sales.
About SpeechLogix
SpeechLogix is the trademark owner and developer of the SaaS-based XLogix Platform, geared and designed for telecom operators and carriers, it combines the latest and greatest technologies & innovations in contact centers applications, such as a Cloud PBX, Advanced Recording, Agent Quality Monitoring, Advanced Security, Contact Center, Omnichannel modules, Screen Capturing, in addition to an Advanced Billing module with call restriction feature.
investor relations:
ir@speechlogix.com
general mailbox:
sales@speechlogix.com
For further information, please contact:
Business Development Director
SpeechLogix Canada Inc.
Oakville, ON, Canada
International Cellphone: +1 (437) 770 2626
Canadian Office: +1 (647) 945-6449, Ext: 6018
European Office: +44 20 3966 0591, Ext: 6018
www.speechlogix.com
