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Zain & SpeechLogix Partner to offer UCAAS and Contact Center Software

Zain KSA announced a significant milestone in their Zain Cloud which offers an array of safe and reliable Saudi based computing services that adheres to international standards and best practices. On April 1, 2020 the unified communication (UCaaS) was launched successfully to serve all business customers across various sectors in Zain Cloud. This launch is in line with the digital transformation happening in the Kingdom as part of Saudi Vision 2030.

Proudly announcing the XLogix platform, the UCaaS and CCaaS platform has been fully developed by SpeechLogix Canada. The new service is possible due to the robust backend platform, it offers a full end- to-end service including HD Voice & Video, conferencing, and collaboration. The service is hosted in Zain KSA’s locally-based Cloud in Riyadh.

The XLogix Platform will facilitate Zain KSA’s primary goal to enable the digital UC unified communication market. The Platform has key applications that will help transform the local market quickly. Zain KSA’s business customers will be able to leverage Zain’s Branded softphone apps (Zain Business Connect) with key features such as virtual office, collaboration, CRM integration and many other features that will enable “work from home” initiatives. In addition, they will be able to take advantage of optional advanced features such as call recording, analytics and translations.

To alleviate the global pandemic that we are currently experiencing with COVID-19, Zain KSA’s mission remains to support the Kingdom’s private and public sector, outlined in the following statement, “achieving a truly seamless office environment for businesses, schools, government sectors, and many others.”

Zain KSA continues to drive forward the digital transformation in line with its humanitarian obligations and to ensure the wellness of society while enabling both local SME’s and large enterprises to achieve high revenue growth. Zain KSA and SpeechLogix are proud of the mutual progress and success achieved to date in the Saudi market and look forward to continued success in deploying the platform fully, and in future collaborations as well.

About Zain KSA

Zain KSA a leading telecom provider in the ICT sector established in Saudi Arabia on August 2008 as a listed company whose shares are quoted on Saudi’s stock exchange. It adopts a 3 pillared strategy which includes growth, agility, and innovation as its main pillars for success. In due respect to its highly developed infrastructure, the company was successful in establishing itself as a reliable telecom operator and a digital service provider whose services include telecom services, 5G network, digital payment services, cloud computing, IoT solutions, fiber services, drones, and many others.

For more information, please visit:
https://sa.zain.com/en
https://www.linkedin.com/company/zain-ksa/
https://www.instagram.com/zainksa/
https://www.youtube.com/user/zainworldtv
https://twitter.com/ZainKSA
https://www.facebook.com/ZainKSA

About SpeechLogix Canada

SpeechLogix is a complete solutions provider and combines the latest technologies and innovations through its XLogix platform, as well as associated services. Our focus is assisting Services Providers launch and manage turnkey UC and CC services in a changing world.

XLogix Platform combines the latest and greatest technologies and innovations in contact center applications, such as Virtual PBX, Collaboration, CRM integration, Advanced Recording, Agent Quality Monitoring, Advanced Security & Screen Capturing modules, in addition to an Advanced Billing module with call restriction feature.

XLogix extends office extensions to mobiles and tablets, extensions can be configured on computers, softphones, clients & major Desktop IP phones.

Powered by Google Cloud and Machine Learning in 19+ different regions, 58+ Zones, 134+ Network Edge locations and 200+ countries and territories globally, XLogix enables intelligent routing to get agents performing at maximum efficiency. The full range of in-house developed products, XLogix ensures an optimal customer experience with smart and full call records retrieval analytics through embedded AI capabilities.
For further information, please contact:

Issam Mahfoud
Business Development Manager
SpeechLogix Canada Inc.
Mississauga, ON, Canada
Mobile: +1 (437) 770-2626
[email protected]

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